Terms and Conditions

Welcome to Veticare. By accessing our website, booking our services, or using our facilities, you agree to the following Terms and Conditions. Please read them carefully before engaging with our services.

1. General Use

By using our services, you confirm that you are at least 18 years old or have parental consent.
All services are subject to availability and prior booking.
Prices and service details may change without notice.

2. Services Offered

Veticare provides grooming, veterinary care, boarding, pet activities, meals, and related services. Each service may have specific guidelines and requirements that must be followed for the safety of your pet.

3. Health & Safety

Pet owners must disclose accurate health information about their pets, including vaccinations and medical conditions.
We reserve the right to refuse services to pets that pose a health or safety risk to others.
Emergency medical care may be provided if necessary, and the cost will be borne by the pet owner.

4. Bookings & Payments

Advance bookings are recommended to secure service availability.
Payments must be completed before or at the time of service.
Accepted payment methods will be listed on our website or booking system.

5. Cancellations & Refunds

Cancellations must be made at least 24 hours before the appointment.
Refunds may be issued based on our cancellation policy.
No-shows may result in service charges or forfeiture of deposits.

6. Liability

While we provide the highest standards of care, Veticare is not liable for unforeseen accidents, illnesses, or natural causes affecting pets.
Pet owners are responsible for any damage their pets may cause to facilities, staff, or other animals.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Veticare and may not be copied, reproduced, or used without prior written consent.

8. Third-Party Services

Certain services may be carried out in partnership with third-party providers. Veticare is not responsible for issues arising from third-party products or services.

9. Termination of Services

We reserve the right to suspend or terminate services to clients who fail to follow guidelines, act inappropriately, or endanger staff, pets, or facilities.